Rick Rhoads, Pharm.D





CUSTOMER SERVICE

BioRenew Skincare is committed to providing excellent service to every customer. Our professional and knowledgeable staff is available by phone or e-mail to assist with all skin care and customer related needs. Feel free to contact us to begin your transformation today.

BioRenew Contact Information

Address:

    1875 3rd Ave Ste 101

    San Diego, Ca 92101

Phone: (619) 238-9507

Fax: (619) 683-2008

Email: amy@biorenewskincare.com


Contact Form

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If a customer is not satisfied with any BioRenew Skincare product, it may be returned within 30 days of purchase.

Shipping and handling costs are not included in refunds or exchanges. If a customer wishes to return or exchange an item, the product should be shipped back to BioRenew. If a BioRenew Skincare® product is purchased at a retail location other than this website, it must be returned to the original point of purchase.

It may take up to 2 weeks to process refunds or exchanges. In the event of a refund, we will credit the same card you used for your original purchase. If you paid with a money order and are due a refund, we will send you a refund check within 30 days of the date that you filed the refund request with us.

Please submit refund or exchange requests in writing to:

BioRenew Skincare® Inc.
1875 3rd Ave. Ste 101
San Diego, Ca 92101
USA

Please include your full name, telephone number (with area code), mailing address, original receipt (packing slip), detailed reason for the refund or exchange and the minimally or unused product in question. Also please indicate if you are requesting a refund or exchange for another product.

You can trust that your order will be quickly processed and safely delivered. When you place an order, we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Shipping charges are determined by the United States Postal Service. We offer free shipping on orders over $100 USD. This does not include orders shipped via Express Mail service or international orders (outside the U.S.). Orders are generally shipped within 24 hours from the time the order is placed. Shipping fees are not refundable under any circumstance, even in the instance of a return/exchange.

Shipping rates are based on standard U.S. Priority Mail prices or a flat Fed-ex fee.Our system will present the shipping cost prior to closing out your order. You will have an opportunity to see the shipping price before your credit card is charged and your order is processed.

We are not responsible for your order once it has been shipped. Our policy is to ship the order to the address that you request your order to be shipped to during the check-out process. However, if there is a problem, our Customer Service Representatives will do their best to assist you in resolving the matter.

We ship all orders via Fed-ex Ground (unless expidited service is requested) with delivery confirmation. Fed-ex Ground usually delivers Priority Mail within 3-5 business days and expidited service within 1-2 business days. If your order does not arrive within 3-5 business days or 1-2 business days (for expidited service), you may not be entitled to a refund. Sometimes Fed-ex takes an extra day or two to deliver packages to their destination. When calculating the ship date, please do not include Sundays or U.S. holidays.

If you are sent a partial order due to an item being out-of-stock, we will send you the products that are in stock immediately and then the backordered items as soon as they become available. You will not incur additional shipping charges in this instance.

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third-parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

In an effort to reduce our carbon footprint, we recycle and reuse shipping boxes and other packaging materials. We encourage our customers to do the same.

We can be reached via e-mail at info@biorenewskincare.com or you can reach us by telephone at 1-855-238-9500

We collect information to notify consumers about updates to our web site and new product information.

If you do not want to receive e-mail from us, please let us know by sending us e-mail at the above address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses.

Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address.

Upon request, we provide site visitors with access to all information that we maintain about them.

Consumers can access this information by calling us at the above telephone number.

Consumers can have this information corrected by sending us e-mail at the above address or calling us at the above telephone number.

With respect to security: When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.